FAQ
Please explain
how it is possible to achieve the following:
-
Improve work productivity of a Call Center operation by up to 33%
In the case of an
etitude-based outbound call center call operation, the power of software
functions is used to perform the following functions that are normally carried
out by the human TSA:
-
dialing the telephone number of the party to be called
-
waiting to hear the Ring Back signal and waiting for the called party to answer
the call
-
(in the case where the called party is busy) hearing a Busy signal and then
terminate the call
-
(in the case where the number dialed is an invalid number) hearing a Fast Busy
signal and then terminate the call
-
(in the case where the number dialed is a fax number) hearing the Fax Answer
Tone and then terminate the call
Studies have shown
that these operations account for about one-third of the time of a TSA.
In the case of an
etitude-based inbound call center call operation, the power of software
functions is used to perform the following functions that are normally carried
out by the human TSA:
-
answering an incoming call and greeting the caller
-
providing answers to some frequently-asked questions
-
asking what the caller needs and directing/transferring the call to the
appropriate TSA
Studies have shown
that doing these jobs would account for more than one-third of the time of a
TSA.
What does the
etitude service cost?
The following cost
components make up the cost of using etitude managed service:
Non-recurring
charges:
one-time set up charge of US$1,000.00
installation and training cost billed at the rate of US$75 per hour
Monthly
recurring charges
monthly charge per TSA at US$25
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